Asia & Australia
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Get support that really helps

A great product includes great service. Need help? You're on the right page.

Helpdesk

Encountering problems with our products or software? Put our engineers to the test. They are glad to help you out. Send an e-mail or give us a call. Please note that our help desk is available on MON-FRI from 09:00 till 17:00 hrs CET. 

Australia / New Zealand: 
fau_service@idexcorp.com

Rest of Asia:
fau_support@idexcorp.com

Help yourself?

Check out our technical blog Download section

Spare parts

Fast & Fluid values business continuity. That's why we keep all critical spare parts in stock. When a breakdown occurs, rest assured, we'll have you up and running in no time. Order your spare parts by e-mail directly with the designated agent/service partner in your area. In areas where there is no Fast & Fluid representative, you can order your spare parts through one of the following e-mail address: Fau-cs@idexcorp.com 

Spare Part Catalogs
Want to browse through different spare parts? Download our product-specific catalogs in the download section for each product or go to our overall download overview.

Download section

Spare Parts Policy
We understand that you need your tinting and mixing equipment to operate at peak performance. Our service is designed to provide clients and partners with business continuity. Please contact our customer service department for more information on spare parts availability and customer commitment.

Training

By providing your service technicians with deep understanding of our product you can make sure that your clients receive the best service and product experience.

We offer regular training programs tailor made to specific needs throughout the course of the year. 

Please contact the FFM respresentative in your region for further information. 

 

Local support

Maintaining high product and service levels is essential to you and Fast & Fluid. Our global strategy translates into regional offices and production sites on all continents. If you need us, we deliver support on location. We’re globally yours.

Check out the nearest regional office for support.

Our locations